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Manchester, NH: City
Monday March 16th, 2020 :: 05:06 p.m. EDT


Updates to City of Manchester Services due to COVID-19

In order to follow the Center for Disease Control guidelines and to keep city employees and Manchester residents safe, the City is limiting access to municipal buildings and person-to-person contact while still providing essential city services.

If members of the public need to access city services, the City of Manchester is asking individuals to call the department or utilize services online. Department-specific updates can be found below:

Tax Collector’s Office 
Effective at noon today, the Tax Collector’s Office has closed to walk-in traffic at their office at 1000 Elm Street, Suite 10. Individuals looking to interact with services (including car registration, real estate taxes) are asked to call 603-624-6575 or make a payment online. For more information, or to make a payment online, visit the Tax Collector's website

Manchester Transit Authority
At this point, the Manchester Transit Authority is operating at full capacity for city bus service. School buses and drivers are being utilized to deliver food and homework to students currently engaging in remote learning. For more information for city bus service, visit the MTA website 

Manchester School District
MSD will begin distributing food by buses starting tomorrow. Drivers should be aware that buses will be making frequent stops. Curriculum delivery - which may begin for some as soon as tomorrow - will utilize the same routes and stops. The routes can be found by going to and clicking on your school

Department of Public Works
Currently, trash and recycling collection are operating as usual. The transfer station has updated their hours of operation this week and will be open Tuesday, March 17, Thursday, March 19 and Saturday, March 21 during their regular hours (7:30 am - 1 pm). The Department of Public Works building will be closed to the public, and residents are asked to call if they have questions (603-624-6444). For more information, visit the DPW website 

Manchester City Library 
Effective Tuesday, March 17, all Manchester Library locations will be closed to the public. The Library has currently removed all fines on all adult materials (fines on child and young adult materials were eliminated in 2018), and residents are asked to please keep all library materials at home until the Library re-opens. In addition, Library staff have made all online services available to the public. For more information, visit the library website 

William Cashin Senior Center
Effective today, the Cashin Senior Center is closed to the public. Staff will be contacting patrons and checking in on individuals who frequent the center. For information, call 603-624-6533 

City Clerks Office 
Effective today, the City Clerk’s Office is closed to walk-in traffic. Individuals looking to interact with services (including licensing and permits) are asked to call 603-624-6455 or make a payment online. Individuals who would like to drop off materials in-person can do so in the connector of City Hall (1 City Hall Plaza). A dropbox will be available, and a phone will also be on-site to connect with a staff member. For more information, please visit the City Clerk's website 

Health Department
Currently, the Health Department is closed to walk-in traffic. To contact the office, please call 603-624-6466, email or direct US Mail to 1528 Elm Street, Manchester, NH 03101. Health Clinics will continue as scheduled, along with other services; however, residents are encouraged to call first before coming to the Department. For more information, visit the Health Department website

Planning and Community Development Department 
Currently, the Planning & Community Development Department is closed to walk-in traffic. To contact the office, please call 603-624-6475, email or direct US Mail to 195 McGregor Street, Suite #201, Manchester, NH 03102. Code enforcement issues will be limited to life safety-related issues. A drop box has been set up in the lobby at 195 McGregor Street for customer deliveries. This Thursday’s (03/19/2020) Planning Board meeting has been postponed. New notices will be sent out once a new meeting date has been determined. For more information visit the Planning and Community Development website

Manchester Police Department
In an effort to protect both our officers and the public, we will be minimizing face to face contact whenever possible. The lobby of the MPD will remain open, but if police business is not urgent; we ask that you call rather than walk in. The number is 603-668-8711. The number of officers on the streets won’t change and emergency calls will be handled as usual. Officers will always respond to violence and crimes in progress, however, non-emergency calls will be addressed over the phone. MPD will have officers available to handle these reports and do follow-ups.

Manchester Fire Department
Safe Station will still be available for individuals seeking help from addiction. Non-emergency services such as inspections, payments, plan review or certificates of occupancy will be rescheduled or accepted at a later date. All Fire stations will remain open and fully staffed. Fire stations will be restricted to on-duty personnel only. For additional information, please call 603-669-2256.

Office of Youth Services
Currently, the Office of Youth Services is closed to walk-ins. They will continue to operate with services remotely. For questions, visit the OYS website or call 603-624-6470 

EOC Hotline Update
The Manchester Emergency Operations Center (EOC) would like to remind residents that not everybody who feels ill needs to be tested for COVID-19, particularly if you have mild illness. Health care providers determine who should be tested. In order to reduce the spread of illness in the community and efficiently connect with a healthcare provider, the Manchester EOC is advising all residents to follow these recommendations:

If you are sick with a fever (100.4 F or higher), have shortness of breath, or cough and are in a high-risk group, CALL your doctor or health care provider to discuss whether you should be tested for COVID-19.

If you live in Manchester and do NOT have a doctor, CALL the City of Manchester COVID-19 Hotline at 603-668-1547. The Hotline will be available from March 16th through March 20th from 10:00 AM - 6:00 PM.

To stay up-to-date, visit the City of Manchester Emergency Operations Page 

Manchester, NH: City

Manchester, NH 03101

Emergency: 9-1-1

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