Every year during the second week of April, the City of Santa Clara celebrate its’ Public Safety Dispatchers who dedicate their lives to serving our community.
Many 9-1-1 calls are received after something serious was discovered, just occurred or is in-progress. Callers tend to be very emotional, stressed and their adrenaline is up!
Public Safety Dispatchers are trained to remain calm, gather pertinent facts and multitask. They monitor radio communication and check officer status, ask lots of questions of callers, respond to Text-to-911, provide emergency medical instructions over the phone, deploy police, fire or medical personnel, coordinate with neighboring jurisdictions and stay on the phone with callers until help arrives. Once assistance is on scene, Public Safety Dispatchers are on to the next call.
Our Public Safety Dispatchers are the first, first responders - the one you hear and don’t see!
