Full Notification

Pasadena Police and Pasadena Water & Power have an important message for you! Beware of Utility Phone Scams

PPD and PWP is aware of recent cases where scammers have threatened to cut off service to customers if they don’t make a payment over the phone. For more information about these attempts and how to avoid potential scams, visit: PWPweb.com/FraudProtection



Common Scams
•Phone calls, home visits and online solicitations promoting government utility assistance programs and that ask for social security or banking information
•Phone calls or home visits from someone posing as a PWP representative who demands payment and threatens to turn off water or electric service.
•Unscheduled home visits from scammers posing as PWP meter readers/inspectors or posing as contractors offering home energy audit services.

The Real PWP Vs. Scammers

PWP personnel will always wear a visible picture ID, with the city seal and an employee number, and have their supervisor’s phone number on hand. Always look for an official city vehicle outside. PWP employees never use personal vehicles to make service calls.

Our meter readers and water quality staff generally don’t need to go inside your home, unless your meter is located in a service porch area or you’ve specifically requested an interior inspection.

Customers with delinquent accounts will receive a “Final Notice” from PWP by U.S. mail before any phone contact from PWP is made. The notice will list a final due date and payment methods. If the customer does not settle the account by the final due date the service will be shut off. PWP representative will not demand or accept payment in the field. Delinquent payments must be made in person at the City Hall Municipal Services counter, online via customer login, or by phone at 626.744.4005. Beware of scammers who demand payment by any other means than these.