Full Notification

The Palm Springs Police Department would like to warn its residents about constant phone scams plaguing our community.

Background - Some scammers exploit the desire of people looking to get something for nothing, some take advantage of honest people who are simply trying to conduct straightforward business transactions, and some — perhaps the worst of all — victimize people who are motivated only by a good-hearted desire to help out those in need. 
 

The basic set-up is that a scam artist gleans just enough information about a family (e.g., names, ages, addresses, phone numbers) to be able to impersonate one of them during a brief phone call to another family member. The scammer will place a call and claim to be in some form of distress (e.g., a victim of legal problems, theft, or fouled-up travel arrangements) that has left him stranded far from home and in desperate need of someone to wire him some cash. In many cases eager-to-help relatives will promptly send money as instructed, not realizing until it's too late that the person they've been talking to is an impersonator and not a genuine family member. (Grandparents are particularly common targets of this scam: They may be easily fooled by an impersonator because they often have only sporadic contact with their grown grandchildren and therefore may not be very familiar with a particular grandchild's adult voice and may not have current information about the grandchild's whereabouts or activities that might give away the impersonation.) 

Such con artists use a variety of avenues through which they make contact — while some telephone their intended victims, others send e-mails, while still others send text messages to cell phones. Some of those who have reported being taken advantage of say they were approached via instant messages through social networking sites such as Facebook. 

If you should receive such a call, text message, or e-mail and can't be sure whether it's on the level, the best approach is to elicit as much information as possible from the caller, then contact a direct relative (e.g., a parent, sibling, or child) of the person the caller is claiming to be and try to verify the information. (For example: "I just received a call from someone who identified himself as your brother, Bill, and he said his wallet was stolen in Calgary and he desperately needs some money to get back home. Do you know if Bill is traveling in Canada right now?") 

Another approach to use if you can't reach other relatives right away is the one employed in the example quoted above: Ask the caller a question that an impersonator would be unable to answer. Be careful to pose a question that requires more than knowledge of basic family information (e.g., names, birthdates, addresses), because that information is too easy for outsiders to look up — instead, ask about something like a detail of a family event that someone who was not present would be extremely unlikely to know about. 

These scams come and go and we believe many go unreported. We are asking our residents to be aware and verify the information before sending thousands of dollars to scam artists posing as family members.