Full Notification

Automated Teller Machines (ATM) provide outstanding convenience, but they require a sharper focus on security and personal caution.

One of today’s biggest concerns is Identity Theft, where a criminal steals your account information and then runs up charges and other bills in your name. These criminals often begin their theft with stolen ATM information. To protect your identity and ensure your personal safety, the Santa Clara Police Department has compiled some awareness tips and safety precautions.

• Protect your ATM card as if it were cash, a credit card or checks. Report lost or stolen cards immediately.

• Safeguard your Personal Identification Number (PIN). ATM fraud is most often committed by individuals who know the ATM cardholder.

• Don’t give the number to anyone.

• Don’t write your PIN on your card or keep it in your wallet.

• Avoid using numbers that are easily identified (e.g. birth date, etc.).

• Never leave your receipt behind – even with an incomplete transaction. Discarded ATM receipts are a primary means of identity theft and account fraud. Even at home, receipts can be a source for identity thieves – they rummage through the trash to find account numbers and other personal information. Shred receipts before discarding them.

• For your personal safety, minimize your time at the ATM machine.

• Utilize an ATM located inside an open business whenever possible.

• Avoid using street ATMs during night time hours. If you access the ATM at night, make sure there is ample lighting and the ATM is clearly visible from the street. Tell your bank about overgrown bushes, poor lighting or anything else you feel compromises personal safety and security at the ATM.

• Have your ATM card ready when you approach the machine.

• When using an enclosed ATM that requires your card to open the door, avoid letting strangers follow you inside.

• When using a drive-up ATM, make sure all passenger car doors are locked and windows are up.

• Do not leave your car unlocked or engine running when you get out to use an ATM.

• Give people ahead of you space to conduct their transactions. When you use the ATM, make sure no one watches you key in your PIN.
You can use your body to shield the ATM keypad.

• Be ready to enter your PIN.

• Review your plans for transactions before going to the machine so you know what to do as soon as you get to it.

• Secure your money at the ATM. Do not walk away with money in hand.

• Count your money later, not at the ATM.

• Remember to take your receipt.

• Be wary of a new ATM scam called “skimming,” where thieves attach realistic-looking electronic devices to the ATM designed to capture your card information and PIN. If an ATM card reader appears unusual or bulky compared to other ATMs, check with the credit union or use another ATM.

• Check your bank statement on a routine basis for unauthorized ATM withdraws. Be sure to report unauthorized ATM activity to your bank immediately.

• Report suspicious activity by calling 9-1-1.

If your identity has been compromised, contact the Santa Clara Police Department at (408)615-4700.