The City of Hoboken is notifying residents about potential overbilling by Direct Energy, the City’s former clean energy provider, during the month of December during the transition period to the City's new energy provider, IDT Energy Services. Affected residents will receive a letter in the mail notifying them if they were affected and a subsequent mailed refund check to correct the error this month.
What to Expect:
- Refund letters will be mailed directly to affected residents.
- No contact will be made via phone, email, or in person.
- Refund checks will reflect the overbilled amount for December 2024 usage, which averaged $22.76.
Direct Energy is auditing accounts and issuing refunds for the difference between the higher billed rate and the intended rate. Checks should arrive within two weeks of receiving a notification letter.
For Questions or Support:
- Contact Direct Energy Customer Service at 1-866-968-8065 (Monday–Friday, 8 a.m. – 8 p.m.; Saturday, 8 a.m. – 6 p.m.)
- Email: [email protected]
The Hoboken Renewable Energy Program, announced in 2021, provides participating residents with more of the electricity from renewable sources than the standard offering at a consistant, competitive rate. Since the program's launch, residents have saved over $800,000.
The program is an opt-out program as required by the New Jersey Board of Public Utilities as stated in N.J.A.C. 14:4-6. Please note, residents can opt-out of the program at any time and there are no fees associated with opting out of the program.
For updated program information, questions, or concerns, please call the program energy consultants at 866-688-5197 option 3 or visit the City’s Renewable Energy Program website at
www.hobokennj.gov/renewableenergy.
