Full Notification

There are bogus calls of people claiming to be PSE&G Electric and threatening to shut off power due to unpaid bills.  There may be a request for payment by unconventional method (pre-paid credit card or money transfer service)  If you believe the call may be fraudulent, call PSE&G at the number on your utility bill and verify the authenticity of the call.  Thank you.

FROM PSE&G:

Phone Scam

Phone scammers posing as PSE&G employees are targeting customers across our service area. The scam is affecting utilities across the nation.

These scammers are using false phone numbers that could appear on a caller ID to be PSE&G, and a recording of our customer service phone message to make them sound legitimate. They then threaten to shut off service unless a payment is made immediately.

Most often scammers demand payment via a pre-paid credit card that can be purchased at a local store. Sometimes they request payment be made through a money transfer service such as Western Union or MoneyGram. These calls are not from PSE&G. While we do accept credit cards, pre-paid credit cards and money transfers to pay bills, PSE&G would never demand a specific type of payment and threaten immediate service termination.

If a caller directs you to go to a local store to purchase a pre-paid card to pay your bill, it is likely a scam. If you receive a strange call and are in doubt, hang up and call us at the phone number listed on your PSE&G bill.

Email Bill Scam

Scammers are targeting utility customers across the nation with emails that appear to be monthly bills from legitimate utilities. These emails are bogus and may contain malicious spam. Do not open or click them and do not provide any personal information. Authorities have been notified of this scam. If you think you may have been a victim, click the Report Fraud/Scam tab above for further instructions on how to protect yourself. Also, please know that PSE&G will never send emails threatening to close your account if you do not take the immediate action of providing personal information.     
     - Non-PSE&G customers: If you are not a PSE&G customer and you receive something that looks like a PSE&G email bill, delete it immediately. It is a scam. Do not open or click the email.

     - PSE&G customers: If you receive an email bill from an utility of which you are not a customer, it’s likely a scam. Do not open or click the email. Delete it immediately. If you receive a PSE&G email bill that looks different from your normal bill or seems suspicious in any way, do not click any links. Look at the account number to verify that it is your actual account number. You can find your account number by looking at an old bill or by logging in to your account on PSE&G.com. If the account numbers match, then the email is a legitimate email from PSE&G. If they do not, delete the email immediately.

Mobile Applications

Currently, PSE&G has a mobile-friendly website, but does not have a mobile application for smart phones. Do not download apps claiming to be PSE&G, and do not attempt to access your account through a third-party website or app. Instead, visit www.pseg.com to access your online account. Using a third-party application could compromise your account information.