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New Castle Police Department
Thursday January 4th, 2018 :: 09:06 a.m. EST


Please avoid all unnecessary travel with today's snow/wind and the extreme cold forecasted for this weekend.

The New Castle Police would like to urge our residents to exercise caution with today’s snow/wind conditions and ahead of the dangerously cold temperatures forecasted for this weekend.

Please avoid all unnecessary travel and be prepared by keeping ample emergency supplies in your home and vehicles. If you must head outdoors, dress in layers and keep your hands and head covered to protect against frostbite. 

Today’s snow and expected wind conditions can bring down power lines, causing residents to lose service and creating a safety hazard.  In addition, road salt will mix with melting snow could damage underground electrical wiring, possibly leading to outages.

Customers can report downed power lines, outages and check service restoration status at or by calling 1-800-75-CONED (1-800-752-6633).

When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

Safety Tips:


To avoid frostbite, stay inside during severe cold.  If you must go out, try to cover every part of your body: ears, nose, toes and fingers, etc. Mittens are better than gloves. Keep your skin dry.  Stay out of the wind when possible. Drink plenty of fluids since hydration increases the blood’s volume, which helps prevent frostbite.  Avoid caffeine, alcohol and cigarettes. Caffeine constricts blood vessels, preventing warming of your extremities.  Alcohol reduces shivering, which helps keep you warm. Cigarette use shuts off the blood flow to your hands.

Frozen Pipes

Prevent pipes from freezing by turning on both hot and cold water faucets slightly, preferably in a basement sink – running water will not freeze as quickly. Open cabinet doors to allow more heat to get to non-insulated pipes under a sink or appliance near an outer wall. If you plan to leave your residence, drain and shut off the water system (except indoor sprinkler systems).

If your pipes burst, make sure you and your family know how to shut off the water.  Stopping water flow minimizes damage to your home.  
Call a plumber and contact your insurance agent.  Never try to thaw a pipe with an open flame or torch. Always be careful of the potential for electric shock in and around standing water.

Fire Safety

Alternate sources of home heating are a major cause of winter residential fires.  Make sure all levels of your home have a working smoke alarm and carbon monoxide alarm and check it on a monthly basis. 

  • Always keep a screen around an open flame.
  • Never use gasoline to start your fireplace.
  • Never burn charcoal indoors.
  • Do not close the damper when ashes are hot.
  • When using alternative heat sources such as a fireplace, woodstove, etc. always make sure you have proper ventilation. Keep curtains, towels and potholders away from hot surfaces.
  • Have your chimney checked before the season for creosote buildup -- and then clean it.
  • Establish a well-planned escape route with the entire family.  ​
Kerosene Heaters

If you use kerosene heaters to supplement your regular heating fuel, or as an emergency source of heat, follow these safety tips: 
  • Follow the manufacturer’s instructions.
  • Use only the correct fuel for your unit.
  • Refuel outdoors ONLY and only when the unit is cool.
  • Keep the heater at least three feet away from furniture and other flammable objects.
  • When using the heater, use fire safeguards and ventilate properly.​​​
Pet Tips
  • Remember, if it’s too cold for you, it’s probably too cold for your pet, so keep your animals inside. If left outdoors, pets can freeze, become disoriented, lost, stolen, injured or killed. In addition, don’t leave pets alone in a car during cold weather, as cars can act as refrigerators that hold in the cold and cause animals to freeze to death.
  • If your dog is short-haired, consider getting him a coat or sweater with a high collar or turtleneck with coverage from the base of the tail to the belly.  For many dogs, this is regulation winter wear.
Be Neighborly
  • Please check on your neighbors who are frail, alone or may be in need of additional help.  Make sure they are prepared and stay safe during the cold temperatures.
  • The New Castle Police Department maintains a voluntary list of people who may require additional help and would like to be checked on during extreme weather.  If you or someone you know would like to be added to this list, call (914) 238-4422.
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New Castle Police Department
200 South Greeley Avenue
Chappaqua, NY 10514

Emergency: 9-1-1

Lt. James Carroll
Patrol Division

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