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Martinez Police Department
Friday May 12th, 2017 :: 10:02 a.m. PDT

Text to 9-1-1 Press Release

We are proud to announce that the City of Martinez is now offering Text-to-9-1-1 services for our community. While in the Martinez city limits, citizens may text 911 if they are experiencing an emergency and are unable to make a voice call.
Text-to-9-1-1 is primarily for use in specific emergency situations:

  • For an individual who is speech, or hearing impaired
  • In the event of a crime such as a home invasion where speaking might give away the location of a person hiding, or in an abduction situation; or
  • In a domestic violence situation where it is not safe to make a voice call
When determining whether to make a voice call or to send a text, keep the following in mind as the above list is not all inclusive:
  • Callers should text 9-1-1 only when calling is NOT an option.
  • Texting is not always instantaneous, which means there may be a delay in the text being received by dispatch.  This could cause a delay for emergency response.
  • Location information is not always reliable when using Text-to-9-1-1.
  • A text data plan is required to place a Text-to-9-1-1.
  • It is not safe to text and drive.
How to text 911 in an emergency:
  • Enter the number 911 in the “To” field.
  • The first text message to 911 should contain the location of the emergency and what the emergency is if possible.
  • Keep messages brief and concise.
  • Do not use abbreviations or slang, as this could lead to misunderstandings.
  • Answer the questions the dispatcher is asking as quickly and concisely as possible.
You will receive a “bounce-back” message if you are out of jurisdiction, or your text is not received by a dispatch center (FCC requirement of cellular providers). The bounce-back message will also advise you to make a voice call.
This technology has been tested with the four major cellular providers (AT&T, Sprint, T-Mobile and Verizon), and MPD personnel have been trained on how to utilize this new system to better serve our community in times of an emergency.

Martinez Police Department
525 Henrietta St
Martinez, CA 94553

Emergency: 9-1-1
Non-emergencies: 925-372-3440

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