Full Notification

Please see the update below from Suez Water:

Due to infrastructure maintenance on the Jersey City water aqueduct a week ago, SUEZ experienced an unusual amount of discolored water and sediment throughout the City of Hoboken.  SUEZ continues to work around the clock throughout the City addressing complaints of sediment and discolored water over the course of this week.

In response to additional issues, we have dispatched a dozen emergency crew members from across our northern New Jersey operations to flush any remaining sediment from the water system.  Flushing the City’s network overnight is expected to resolve the remaining issues that a few customers have been experiencing. Flushing removes harmless minerals and sediment that collect in the water mains and helps to ensure high water quality.

In addition to the infrastructure work done throughout the City this week, we have performed water quality testing and sampling, and have performed investigations with SUEZ personnel as well as local plumbers.

If you are experiencing discolored water, we ask you to open all faucets and run your tap water until it is clear.  There is no time limit on how long the process may take.  

If you have been experiencing sediment for some period of time in your water, please contact customer service at 800-422-0241 for further investigation.  If you have already contacted SUEZ this week, please know we are keeping track of all reports to ensure positive resolution.

This is a unique situation to us all. We truly care for our customers and the communities we serve.  Our priority is to eliminate any pockets of sediment that still remain within the water system.  We thank you for your patience as we work through this issue together.

FAQ:

What Caused This Situation?

As a result of routine maintenance performed on the Jersey City aqueduct on Thursday April 6, sediment disruption occurred in several pipelines and has resulted in cloudy and discolored water for several customers across Jersey City and Hoboken.  Hoboken’s water comes from Jersey City.

What’s Being Done to Fix It?  

SUEZ crews have been actively addressing the situation by dispatching investigators to locations that have reported continued issues. Investigators have flushed pipelines to clear out the harmless sediment. Additionally, SUEZ crews are utilizing advanced water quality meters and location based technology to identify addresses that are still experiencing cloudy or discolored water. When flushing occurs, customers may temporarily experience low water pressure or discolored water. 

What Can I Do To Fix It?

If you are a resident of a building still experiencing discolored water, inquire with your building manager to see whether your buildings pipes have been flushed. If they have and the issue is still occurring, please reach out to SUEZ via Twitter, Facebook or by phone: 800-422-0241.