Full Notification

Due to the prolonged periods of extreme cold that the area has experienced this winter, the frost covering the City has been able to penetrate deeper into the ground and reach some water service lines. When the frost reaches these depths, it is able to freeze the water and service lines, which can prevent residents from having access to water. The City has verified a number of frozen water service lines in this past week, and residents who have experienced this problem in the past are at risk again. The City urges any resident that is concerned or has knowledge of water service issues to turn on one faucet in their home and leave it running with a stream of water no wider than a pencil. This will allow the water to flow through the underground water service pipes, which will help prevent freezing issues.

If a resident experiences a water outage caused by freezing pipes, they should contact the Public Works Department at (815) 356-3614.