Full Notification

PG&E recently sent out a message to help spread the word about a scam that is making its way through Bay Area cities. Last week, there were two cases of thieves dressing up as utility workers to gain access to Bay Area homes. 

In each case, a person dressed as a utility worker gained access to the customer’s backyard while a second person entered the home and stole money, coins and/or jewelry. Thankfully, no one was injured in either case. Investigations are ongoing, and PG&E is working in full cooperation with local law enforcement. 

Below is some important information that may prevent you from becoming a victim of this scam:

• PG&E customers should always ask to see valid identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry identification and are always willing to show it to you. 
• If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, do not hesitate calling PG&E’s customer service line at 1-800-PGE-5000 to verify an appointment and/or PG&E’s presence in the community.
• Customers who have an appointment with PG&E will receive an automated callback within 48 hours prior to a scheduled visit, or they will receive a personal call from a PG&E gas service representative prior to a scheduled visit. 
• Finally, customers with concerns about the legitimacy of a call they receive about a past due bill, a service request or a request for personal information are encouraged to call PG&E at 1-800-PGE-5000.

As always, in addition to this important information, you can also contact the Los Altos Police Department at (650) 947-2770, or dial 911 in an emergency.

If you have any questions about this message, please contact the Los Altos Police Department at (650) 947-2770.