Full Notification

Members of the public are being tricked by jail inmates and others through a telephone scam.

The increasing pattern was noticed by deputies with the Los Angeles County Sheriff's Department, who have been receiving an increasing number of phone calls from people who have been scammed.

Members of the public have been calling the Sheriff's Department and asking to talk to a specific deputy, detective, or sergeant who had just called them. The real deputy who answers the phone explains they are mistaken, as the named deputy does not exist or is not on duty.

The scam begins by the victim caller receiving a call from a person claiming to be a deputy. This imposter tells the victim that one of their family member's has been incarcerated or involved in an accident. The imposter then informs the victim caller that their family member provided the victim caller's name as an emergency contact.

The victim caller is then instructed to call a number that begins with *72 (Example: *72-323-555-1212) to get the information they will need. When the victim caller hangs up and dials the number provided, they are told they have a wrong number.

Concerned for the safety of their family member, the victim caller then calls an information line (4-1-1) and asks for a number to the Sheriff's Department. They are then connected with a real deputy.

However, since the victim caller used the prefix *72 to initiate their last phone call, they have just automatically forwarded all their incoming calls to the scammer's phone number (These include collect calls from inmates who want to avoid paying for collect calls). The billing for these forwarded calls goes to the victim caller until they turn off call forwarding on their phone (usually by dialing *73).

If not careful, Victims can be scammed out of a lot of money in collect-call fees before they find this out.


Do Not Dial *72 unless you want to forward your calls.

If you have been involved in this scam, and you have already dialed a number beginning with *72, contact your phone service provider to learn how to shut off automatic call forwarding.

For more information regarding this scam, please read the below alert from the California Public Utilities Commission for further details, recommendations and recourse.

Deputy Mark Pope
Deputy Robert Boese III
Captain Mike Parker
Sheriff's Headquarters Bureau - Newsroom
Los Angeles County Sheriff's Department
(323) 267- 4800
[email protected]
www.lasd.org

Leroy D. Baca, Sheriff
Los Angeles County Sheriff's Department
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*72 Phone Scam - CONSUMER ADVISORY

Consumers should be aware of a phone scam that can leave you with high phone bills. It starts when scammers call you pretending to be with the police or sheriff's department, public safety agencies, or hospitals. They may make up a story about your child or other loved one being hurt in an accident. They then tell you to call the officer at the scene of the accident by dialing *72 and a phone number they provide you.

DO NOT DO THIS!

By dialing *72 at the beginning of a call, you will activate call forwarding, if you subscribe to it, and all calls to your phone number will be forwarded to the phone number that the scammers gave you.

When that happens, you may be billed a charge each time a call is forwarded to the other number. You may also be billed long distance charges, including collect call charges if applicable. Calls will continue to forward until you turn off the call forwarding feature. In some cases *73 turns off call forwarding, but that may vary depending on which phone company and the type of call forwarding service you subscribe to.

By getting you to activate your call forwarding feature and providing you with a number (it could be to an expensive pay-per-call service, the East Coast, etc.), the scammers can then call that number by dialing your phone number and you will be billed the additional charges. Don’t let this happen to you!

You may have call forwarding as a feature of your landline or wireless service. If you are unsure if you have it, ask your phone company. Also not all call forwarding is activated by *72. If you have call forwarding, find out how to use it, as well as all your other services.

If this does happen to you, call your phone company to dispute the charges and report it to the California Public Utilities Commission’s consumer hotline at 800-649-7570.

CONSUMER ADVISORY
California Public Utilities Commission Consumer Hotline
(800) 649-7570

ftp://ftp.cpuc.ca.gov/cei/advisories/72%20Scam%20final.pdf

http://www.calphoneinfo.com/

http://www.cpuc.ca.gov/PUC/Telco/Consumer+Information/081022_72advisory.htm

Partner to prevent or report crime by contacting your local Sheriff’s station. Or if you wish to remain Anonymous, call “LA Crime Stoppers” by dialing 800-222-TIPS (8477), texting the letters TIPLA plus your tip to CRIMES (274637), or using the website http://lacrimestoppers.org


To receive more detailed, up-to-date information directly from the Los Angeles County Sheriff’s Department (LASD) via e-mail, register for "Nixle" alerts at www.Nixle.com or more directly at https://local.nixle.com/register/ and register for "LASD – Headquarters Newsroom (SHB), Los Angeles County Sheriff" and your local LASD station area. Or, text your zip code to 888777 to receive text alerts only. Standard text messaging rates may apply depending on your calling plan.